What devices' will your apps work on?
iEAP and iSAP are designed for the Apple iPhone, iPod Touch, iPad, Android devices.
For iPhone, iPod Touch, and iPad, iOS 6 and above software is required.
For Android devices, OS 3 and above is required.
To access the apps, you will also need a subscription to a data plan or a WiFi connection. If you do not have a data plan and would like more information on getting one, please refer to your mobile service provider for further details.
How can I search for Self-Help articles?
You can search for articles regarding any area of interest by clicking on the Self-Help button and then typing in a key word in the search window at the top of the screen. The application will search for articles with your key word in the title.
Can I assign favorites within the Self-Help?
Yes, favorites can be assigned by each user.
How can I share my Self-Help articles with family members, friends and co-workers?
You can email articles to a friend by selecting the Email Me option. Once selected, you will be asked to insert the destination's email address.
Do the apps send push notifications?
Yes, iEAP and iSAP will send users push notifications from time to time that will appear on the users' device screen.
Where can learn more about EAP Mobile Solutions?
Download the app, watch the videos on YouTube
Do you offer a free trial?
Absolutely. Simply contact one of our sales associates at 905-702-1380 ext 200 and they will be happy to talk to you about our APPs, answer any questions you may have, and provide you with a trial password to our APPs. Once you have the Password, a free trial of the app can be downloaded at the App Store(Apple), Google Play(Android).
How often are the Self-Help articles updated?
Articles are updated on a monthly basis.
If the EAP provides services to schools also, do they require both apps?
If your EAP provides both employee and student services, one app will suffice.